We aim to get your order to you as quickly as possible, but the average delivery time is 3 processing days and 7 working days, depending on the product and supplier.

There is an important reason for this: at BudgetMetLuna, we consciously choose a more sustainable approach. Instead of fast shipping with a large ecological footprint, we work with a “made-to-order” and “optimized shipping” system.

This means that products are only shipped after you place an order. This helps us avoid excess inventory, waste of raw materials, and unnecessary returns.

In addition, we often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.

We greatly appreciate your patience and promise that the wait will be worth it.

Yes, we offer returns. If you are not satisfied with your purchase, you can return the product within 30 days of receipt, as long as it is unused and in its original packaging. Please note that return costs are at your own expense unless we have made an error. Once we receive the returned product, we will process the refund within 10 working days.

If you would like to change or cancel your order, please contact us as soon as possible via the contact form or at contact@budgetmetluna.com. We can only make changes or accept cancellations as long as the order has not yet been processed or shipped. So please don’t wait too long.

Of course, we will resolve that properly. Please send us a message within 14 days via email or our contact form with a clear description of the issue and, if possible, photos. We will always provide an appropriate solution, whether that is a replacement product or a refund.